FAQ - FREQUENTLY ASKED QUESTIONS
How can I contact customer service?
You can contact us from Monday to Friday between 9 a.m. and 6 p.m. by email: email@example.com We will process your request within 24 hours.
Can I change my order?
You can change your order as long as your desired item has not been shipped. Please contact our customer service at: firstname.lastname@example.org
Where is my order? Will I receive a shipping number?
You will be notified by email as soon as your package has left the shipping center. We will inform you in a separate email about your shipping status and the exact delivery time of your delivery. . In addition, you will receive a tracking number for your package, with which you can closely follow the shipment of your package.
Which countries do we deliver to?
- Great Britain
- Czech Republic
How do I return a package?
Do you not like or fit your piece of jewelry? Then simply send it back to us. After we have received and processed your return, we will refund your purchase amount.
Which items are excluded from exchange?
You can send the items back to us within 14 days of the purchase date. The pieces of jewelry should be unworn and in their original packaging.
How do I clean my silver jewelry?
Silver jewelry can discolor over time. Very few people know that the dark discoloration is silver sulfide.
We'll give you a few tips and tricks on how to get your silver jewelry clean again.
- Household remedies for light soiling with water, salt and aluminum foil. Heat a liter of water and dissolve a few tablespoons of salt in it. Now you can pack your silver jewelry with some aluminum foil. After about 2 minutes you will see that slight discoloration begins to lift.
- Silver cleaning cloths can be purchased from drugstores. You can polish your jewelry with the cloth. However, you should be very careful with gold-plated jewelry because you can attack the gold plating with the cloth.
- Silver jewelry should be packed airtight. You can slow down the formation of silver sulfide by packing your jewelry airtight. For example, sealable plastic bags are suitable for this
- Have silver jewelry professionally cleaned. You are welcome to have your jewelry professionally cleaned with liquid jewelry cleaner at the jeweler of your choice or at us for an additional charge. Feel free to talk to us about it and we will help you